What is your hardware upgrade policy?

We know how difficult it is to be upgrading every year (since we are continually faced with deciding the right time to upgrade our own computers and operating system software). For that reason, we have decided not to make hardware upgrades available until we know we can at least double the performance of the previous model. That way, when it comes time to upgrade your hardware, you know that the increase in performance will make it well worthwhile.

We also try to engineer each new product such that you can upgrade by modifying your existing hardware, rather than having to buy a whole new box.

For example, our last hardware upgrade delivered 500-800% more processing power at a 25% reduction in price. Our current customers had numerous upgrade path options including upgrading just the software, upgrading just the expansion cards and not the motherboard, or upgrading both the expansion cards and motherboard — all at generously discounted prices.

When will you be releasing the next generation Capybara?

We are continuously working on new versions of the software and hardware. However, a lot of external factors can affect the timing of when a new version of the software or hardware can be released (including many factors that are outside of our control). For that reason, we do not announce in advance when a new product is coming out. Instead, we offer generous and fair upgrade paths to our customers.